PRIVACY POLICY

Cartagena Tour Guides and Experiences SAS is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our services or providing your personal information to us, you consent to the practices described in this policy.

INFORMATION WE COLLECT

• Personal identification information: Name, email address, phone number, passport information, and any other necessary details for booking purposes.

• Non-personal identification information: IP address, browser type, device information, and other technical details collected through cookies or similar technologies.

METHODS OF COLLECTIONS

We collect personal information through:

• Online forms on our website.

• Email subscriptions.

• Booking forms.

• In-person interactions, such as at our office or during tours.

PURPOSE OF COLLECTION

We collect personal information for the following purposes:

• Processing and managing bookings.

• Providing customer support and responding to inquiries.

• Sending promotional offers, newsletters, or marketing communications.

• Enhancing and improving our services.

• Complying with legal obligations.

USE OF INFORMATION

We may share your personal information with:

• Tour guides, hotels, transportation providers, or other third parties involved in organizing your tours.

• Service providers who assist us in operating our business, such as email marketing platforms or IT support.

• When required by law or to protect our rights and interests.

DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

DATA SECURITY

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to collect information about your browsing activities. You can manage your preferences by adjusting your browser settings.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.

USERS' RIGHTS

You have the right to access, update, delete, or restrict the use of your personal information. Please contact us using the information provided below to exercise your rights.

LEGAL COMPLIANCE

We comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and any relevant local laws.

CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us at walledcitytourctg@gmail.com or (+57) 304 626 36 55.

CANCELLATION POLICY

Free cancellation up to 24 hours before the experience starts (local time). Reserve now and pay later. Secure your spot while staying flexible. This cancellation policy does not apply to the private boat tour to the Rosario Islands. If you want to book this tour, you must make a partial payment of 50% of the total.