PRIVACY POLICY
Cartagena Tour Guides and Experiences SAS is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our services or providing your personal information to us, you consent to the practices described in this policy.
INFORMATION WE COLLECT
Personal identification information: Name, email address, phone number, passport information, and any other necessary details for booking purposes.
Non-personal identification information: IP address, browser type, device information, and other technical details collected through cookies or similar technologies.
METHODS OF COLLECTIONS
We collect personal information through:
Online forms on our website.
Email subscriptions.
Booking forms.
In-person interactions, such as at our office or during tours.
PURPOSE OF COLLECTION
We collect personal information for the following purposes:
Processing and managing bookings.
Providing customer support and responding to inquiries.
Sending promotional offers, newsletters, or marketing communications.
Enhancing and improving our services.
Complying with legal obligations.
USE OF INFORMATION
We may share your personal information with:
Tour guides, hotels, transportation providers, or other third parties involved in organizing your tours.
Service providers who assist us in operating our business, such as email marketing platforms or IT support.
When required by law or to protect our rights and interests.
DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
DATA SECURITY
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.
COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to collect information about your browsing activities. You can manage your preferences by adjusting your browser settings.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.
USERS' RIGHTS
You have the right to access, update, delete, or restrict the use of your personal information. Please contact us using the information provided below to exercise your rights.
LEGAL COMPLIANCE
We comply with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and any relevant local laws.
CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us at walledcitytourctg@gmail.com or (+57) 304 626 36 55.